Object or button not detected

Hi Team,

Could you tell me,  how can I make test complete detect a click within a dropdown, it is not detecting it and when I want to take evidence it takes the complete frame inside the screen, I already tried with the image based action option and with the record low option- level procedure (screen coordinates), without result, it marks me as that the image was not found, do i have another options that can use to fix this,  is a recurrent issue 😞