Facing problem to send report via email

Hi Facing problem to send report via email.

I have gone through Sending report tutorial for same on smartbear website but not clear with the process.

I can see "Send via E-mail" option above test log but after click on it nothing happend.. How can i specify any mail id where i have to send the report and from which mail id this mail is going.

Can anyone clear this Please?

Also want to know Which one is best way to send a report to client  ? What people mostly prefer to send a report via Test Complete tool?