Can't Get Firefox12 Page

Question

Hi,I'm working on Windows 2008 Server SP2 X64. I have TestComplete 8.7.727.7.I can get the current page of IE8 no problem by running the following code:Sys.Process("iexplore").Page("*")However, when I try the same thing for Firefox12, it doesn't work:Sys.Process("firefox").Page("*")Any idea why this is happening?Thanks,J.

alexkaras · Answer

Hi Jack,Have you applied the corresponding patch (http://support.smartbear.com/downloads/testcomplete/firefox-patches/)?

aceishigh · Answer

Thanks for your reply Alex.I applied the patch for Firefox12 and rebooted my computer. However, the problem remains. The log message says:Unable to find the object Page("*") - is my code correct? It worked fine when I try it on IE and I've made sure that the page object can be a child of the process.Thanks,J.

alexkaras · Answer

Hi Jack,The only idea that I have at the moment is to ask you to check if the “Make Page object a child of the browser process” option is set. (When the option is enabled, the object is duplicated and becomes a child of the iexplore or firefox process.)These articles might also appear to be useful:http://support.smartbear.com/articles/testcomplete/cross-browser-testing/http://support.smartbear.com/support/articles/testcomplete/tabbed-browsing/http://support.smartbear.com/articles/testcomplete/tabbed-browsing/

alexeykolosov · Answer

Hi Jack,We had several support cases submitted by our customers where they reported the same problem. In all cases, the cause of the problem was incorrect applying of the patch. So, please check whether you copied all the files to the correct locations.If this does not help, here is a couple of things you can try:1. If you are running Win7, Vista or Win2008, try running TestComplete with elevated rights (use the "Run as administrator" context menu command on the Desktop) - this may be required if Firefox is started with elevated rights.2. Try running Firefox in safe mode and check the "Disable all add-ons" option in the dialog that comes up: http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&amp;redirectslug=Safe+ModeWhen Firefox is running without add-ons, check if you can test the page with TestComplete.

aceishigh · Answer

Thanks Irene. I think you're right - I didn't apply the patch files correctly. Once I did, it's working fine now.Thanks for your support.J.

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Can't Get Firefox12 Page

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