Forum Discussion
I'm with tristaanogre. What he said x100.
Even the forums have improved immensely since I started using TestComplete 8 years ago. There used to be many posted questions that never got answered and now you can rarely find one without a response. (I know, because I hunt for those!) SmartBear has spent a lot of time upgrading their processes and I can certainly tell the difference in the answers on the forums and in the support turn around time.
Having been trained on some other testing tools in the past few months, I can say for sure that SmartBear is much more responsive than other, much larger companies. One in particular only has forums and no direct contact with Support or Sales so if you can't find an answer there, you're stuck.
We were also given full access to SmartBear staff at the conference in Boston. I had a long list of questions that weren't answered in panels and the TestComplete product owner sat down with me and went through everything.
I suggest that any user who has specific questions about feature requests or roadmap or anything else contact
SmartBear Support: https://support.smartbear.com/product-list/
or their salesperson at
SmartBear Sales info@SmartBear.com
I too am a user, not a SmartBear employee. This forum work is all on my own time and for my own benefit. As long as SmartBear is delivering for us, then a few posts that aren't updated are the least of my concerns.
Thanks SmartBear!
Marsha_R wrote:I'm with tristaanogre. What he said x100.
Even the forums have improved immensely since I started using TestComplete 8 years ago. There used to be many posted questions that never got answered and now you can rarely find one without a response. (I know, because I hunt for those!) SmartBear has spent a lot of time upgrading their processes and I can certainly tell the difference in the answers on the forums and in the support turn around time.
Having been trained on some other testing tools in the past few months, I can say for sure that SmartBear is much more responsive than other, much larger companies. One in particular only has forums and no direct contact with Support or Sales so if you can't find an answer there, you're stuck.
We were also given full access to SmartBear staff at the conference in Boston. I had a long list of questions that weren't answered in panels and the TestComplete product owner sat down with me and went through everything.
I suggest that any user who has specific questions about feature requests or roadmap or anything else contact
SmartBear Support: https://support.smartbear.com/product-list/
or their salesperson at
SmartBear Sales info@SmartBear.com
I too am a user, not a SmartBear employee. This forum work is all on my own time and for my own benefit. As long as SmartBear is delivering for us, then a few posts that aren't updated are the least of my concerns.
Thanks SmartBear!
Marsha_R It feels like you are defending Smartbear. This is not relevant because I am not attacking anyone. There is no need to say they have done worse in the past and improving their processes, it's not relevant for the discussion that the current way of communicating about (status of, follow up, etc) feature requests done by users, is not mature.
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