Forum Discussion

jmorning's avatar
jmorning
Occasional Contributor
4 years ago
Solved

View all our previous Support tickets

I was wondering if there is an easy way to look at the existing tickets we have opened with SmartBear in the support portal?
gabedemoura's avatar
gabedemoura
Icon for Staff rankStaff
4 years ago

Hi jmorning,

 

I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.

 

Also here's a link to our documentation that gives additional information on the case management portal

https://support.smartbear.com/using-smartbear-case-management-portal

 

Please let me know if you need any additional help! 

  • jmorning's avatar
    jmorning
    Occasional Contributor
    4 years ago
    Thank you for your response.
    At the moment I am unable to see the Manage Exiting Case link.
    When I go to support.smartbear.com page I see the below image.
    [cid:image001.jpg@01D802EC.A40AAC90]


    JOHNISE MORNING
    GCI | Application Engineer I
    m: 907-227-9011 | w: www.gci.com
    pronouns: she/her/hers