Unable to run TestComplete on Jenkins node

Hello all,

I have a Helpdesk request open for this already, but figured I would try the forums also.

I am trying to run TestComplete on Jenkins for the first time, to migrate our previous NetworkSuite tests for parallel execution using Pipeline execution.

I have a master machine running TestComplete and the Jenkins master, and a node machine running TestExecute and the Jenkins node.  The master machine is logged in as a domain user, and the node machine is logged in and running unlocked with a different domain user, with the Jenkins node running as a service under that same domain user.

When I try to run 'Build Now' on my Pipeline, I see two problems:

1. TestComplete is found and started on the master machine, even though the agent is definitely running on the node.

2. I get an 'Unable to create a user session' error.

The node machine is unlocked, and TestExecute is running on it.

I have gone over the various TestComplete and Jenkins set up pages multiple times, and the following thread which has a similar error but different setup, and I'm still stumped.

https://community.smartbear.com/t5/TestComplete-General-Discussions/Unable-to-create-a-user-session-Error-in-Jenkins/m-p/192496#M36077

Here's my pipeline, which is configured to run a very simple project that I have confirmed can run successfully on the node machine:

pipeline {
  agent none
  stages {
    stage('Run test') {
      agent {
      label 'MyTestNode'
      }
      steps {
        echo "${env.NODE_NAME}"
        testcompletetest credentialsId: '',
        launchType: 'lcProject',
        project: 'inSight_INQ_SFA_OE',
        suite: 'D:\\inSight_HEAD\\Testing\\Projects\\inSight\\inSight.pjs',
        useTCService: true
      }
    }
  }
}

Log:

Started by user admin
Running in Durability level: MAX_SURVIVABILITY
[Pipeline] Start of Pipeline[Pipeline] stage[Pipeline] { (Run test)[Pipeline] nodeRunning on VSIC112 in D:\inSight_HEAD\Testing\workspace\TestComplete inSight Desktop[Pipeline] {[Pipeline] echoStart TestComplete project inSight_INQ_SFA_OE[Pipeline] echoVSIC112[Pipeline] testcompletetest[TestComplete] The test execution started (inSight/inSight_INQ_SFA_OE).
[TestComplete] Found TestComplete/TestExecute installations:
	Type: TC, Version: 14.81.217.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 14\x64\bin\TestComplete.exe"
	Type: TELite, Version: 14.81.217.50, Path: "C:\Program Files (x86)\SmartBear\TestExecuteLite 14\x64\bin\TestExecuteLite.exe"
[TestComplete] Selected TestComplete/TestExecute installation:
	Type: TC, Version: 14.81.217.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 14\x64\bin\TestComplete.exe"
[TestComplete] Launching the test runner.
$ '"C:\Program Files (x86)\SmartBear\TestComplete 14\bin\TestCompleteService14.exe"' //LogonAndExecute //lDomain: "" //lName: "" //lPassword: ******** //lTimeout: "-1" //lUseActiveSession: "true" //lCommandLine: '""C:\Program Files (x86)\SmartBear\TestComplete 14\x64\bin\TestComplete.exe" D:\inSight_HEAD\Testing\Projects\inSight\inSight.pjs /run /SilentMode /ForceConversion /ns /exit "/ExportLog:D:\inSight_HEAD\Testing\workspace\TestComplete inSight Desktop\1621525595237.tclogx" "/ExportLog:D:\inSight_HEAD\Testing\workspace\TestComplete inSight Desktop\1621525595237.htmlx" "/ErrorLog:D:\inSight_HEAD\Testing\workspace\TestComplete inSight Desktop\1621525595237.txt" /project:inSight_INQ_SFA_OE /JenkinsTCPluginVersion:2.6.2"'
[TestComplete] Test runner exit code: -10 (Unable to create a user session).
[TestComplete] [WARNING] Unable to find the log file "1621525595237.tclogx".
[TestComplete] [WARNING] Unable to find the log file "1621525595237.htmlx".
[TestComplete] [WARNING] Errors occurred during the test execution.
[TestComplete] Marking the build as UNSTABLE.
[TestComplete] [WARNING] Unable to publish test results (xml data is empty).
[TestComplete] The test execution finished (inSight/inSight_INQ_SFA_OE).[Pipeline] }[Pipeline] // node[Pipeline] }[Pipeline] // stage[Pipeline] End of PipelineFinished: UNSTABLE

Thanks.

Allen