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- 8 hours ago
- 2 days ago
Hi,
\nI am using testComplete for the first time to do the POC for one of our client
\nI have downloaded the trial version of Test Complete Mobile Automation tool
\n\n
\n
But getting the error when i try to install. Just after opening the downloaded executable file getting the error \"1152 Error Extracting Test Complete.msi to the temporary location\"
\nAttached the Error Screenshot.
\n\n
Please help me with this ASAP.
\n","kudosSumWeight":0,"postTime":"2015-10-21T04:27:10.916-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__ref":"Attachment:{\"id\":\"attachment:message107345AttachmentNumber1\",\"url\":\"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/testcomplete-questions/1687/1/TestCompleteError.PNG\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107345_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6901},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"
Hi,
\nI am using testComplete for the first time to do the POC for one of our client
\nI have downloaded the trial version of Test Complete Mobile Automation tool
\n\n
\n
But getting the error when i try to install. Just after opening the downloaded executable file getting the error \"1152 Error Extracting Test Complete.msi to the temporary location\"
\nAttached the Error Screenshot.
\n\n
Please help me with this ASAP.
\n"},"Conversation:conversation:107345":{"__typename":"Conversation","id":"conversation:107345","solved":true,"topic":{"__ref":"ForumTopicMessage:message:107345"},"lastPostingActivityTime":"2015-10-30T03:09:25.285-07:00","lastPostTime":"2015-10-30T03:09:25.285-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:107345":{"__typename":"ModerationData","id":"moderation_data:107345","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message107345AttachmentNumber1\",\"url\":\"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/testcomplete-questions/1687/1/TestCompleteError.PNG\"}":{"__typename":"Attachment","id":"attachment:message107345AttachmentNumber1","filename":"TestCompleteError.PNG","filesize":6575,"contentType":"image/png","url":"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/testcomplete-questions/1687/1/TestCompleteError.PNG"},"Revision:revision:107345_2":{"__typename":"Revision","id":"revision:107345_2","lastEditTime":"2015-10-21T05:15:56.222-07:00"},"ForumReplyMessage:message:107362":{"__typename":"ForumReplyMessage","id":"message:107362","conversation":{"__ref":"Conversation:conversation:107345"},"author":{"__ref":"User:user:1737"},"revisionNum":1,"uid":107362,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"subject":"Re: Unable to install TestComplete Trial Version","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107362"},"parent":{"__ref":"ForumReplyMessage:message:107355"},"body":"
Please request the trial on this page: http://smartbear.com/product/testcomplete/free-trial/
\nThe latest TestComplete version is v.11. TestComplete 8 doesn't support testing mobile devices (on Android and iOS).
","body@stringLength":"362","rawBody":"Please request the trial on this page: http://smartbear.com/product/testcomplete/free-trial/
\nThe latest TestComplete version is v.11. TestComplete 8 doesn't support testing mobile devices (on Android and iOS).
","kudosSumWeight":0,"repliesCount":9,"postTime":"2015-10-21T06:48:29.087-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107362_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6325},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98MTB8MTQ6MCwzOToxfDE","node":{"__ref":"ForumReplyMessage:message:107363"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1737142678808":{"__typename":"CachedAsset","id":"theme:customTheme1-1737142678808","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I think the firewalls and antivirus of our office server/machine is causing the issue.
When we try to download TestComplete from my personal laptop in my home WIFI it is getting downloaded without any issue.
Thanks a lot :)
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2015-10-29T00:11:22.897-07:00","lastPublishTime":"2015-10-29T00:11:22.897-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4272},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:TestComplete_forum/community:nwkab66374board:testcomplete-questions/message:107345/message:107804","customFields":[]},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":0,"name":"SmartBear Alumni (Retired)","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1737":{"__typename":"User","id":"user:1737","uid":1737,"login":"TanyaYatskovska","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.smartbear.com/t5/s/nwkab66374/images/dS0xNzM3LTgzNzJpMUMzNUMwQTRFQzQ0RDIyMQ"},"rank":{"__ref":"Rank:rank:29"},"email":"","messagesCount":7849,"biography":null,"topicsCount":466,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-01-28T08:31:10.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":881},"ModerationData:moderation_data:107362":{"__typename":"ModerationData","id":"moderation_data:107362","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:107355":{"__typename":"ModerationData","id":"moderation_data:107355","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:107350":{"__typename":"ModerationData","id":"moderation_data:107350","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:107350":{"__typename":"ForumReplyMessage","id":"message:107350","revisionNum":1,"uid":107350,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"conversation":{"__ref":"Conversation:conversation:107345"},"subject":"Re: Unable to install TestComplete Trial Version","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107350"},"body":"Hi Prakashsun,
\n\n
I’ve removed the link from your question as this is a personal link.
\n\n
As for your question, I suppose that the installation file was corrupted while downloading. I would recommend that you download it one more time by using a special download tool, for example this one. Please let me know how it goes.
","body@stringLength":"466","rawBody":"Hi Prakashsun,
\n\n
I’ve removed the link from your question as this is a personal link.
\n\n
As for your question, I suppose that the installation file was corrupted while downloading. I would recommend that you download it one more time by using a special download tool, for example this one. Please let me know how it goes.
","author":{"__ref":"User:user:1737"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:107345"}},"ForumReplyMessage:message:107355":{"__typename":"ForumReplyMessage","id":"message:107355","revisionNum":2,"uid":107355,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"conversation":{"__ref":"Conversation:conversation:107345"},"subject":"Re: Unable to install TestComplete Trial Version","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107355"},"body":"Hi
\n\n
Thanks for the quick reply.
\n\n
I have downloaded the Test complete8 from the http://download.cnet. com.
\nI was able to install and when i try launching it asks to activate the license.
\nbut even after activating the license successsfully i am getting the pop up to activate the license again when i try to launch testcomplete.
\n\n
I have attached the screenshots for your reference.
\n\n
Please let me know if you need more details
\n\n
","body@stringLength":"651","rawBody":"
Hi
\n\n
Thanks for the quick reply.
\n\n
I have downloaded the Test complete8 from the http://download.cnet. com.
\nI was able to install and when i try launching it asks to activate the license.
\nbut even after activating the license successsfully i am getting the pop up to activate the license again when i try to launch testcomplete.
\n\n
I have attached the screenshots for your reference.
\n\n
Please let me know if you need more details
\n\n
","author":{"__ref":"User:user:68282"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:107350"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__ref":"Attachment:{\"id\":\"attachment:message107355AttachmentNumber1\",\"url\":\"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/testcomplete-questions/1689/1/Installed%20License.PNG\"}"}},{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__ref":"Attachment:{\"id\":\"attachment:message107355AttachmentNumber2\",\"url\":\"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/testcomplete-questions/1689/2/Again%20asking%20to%20activate%20license.PNG\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":10},"Revision:revision:107362_1":{"__typename":"Revision","id":"revision:107362_1","lastEditTime":"2015-10-21T06:48:29.087-07:00"},"QueryVariables:ReplyList:message:107362:1":{"__typename":"QueryVariables","id":"ReplyList:message:107362:1","value":{"id":"message:107362","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1720711077000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1720711077000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1720711077000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1720711077000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1720711077000":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1720711077000","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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Unable to install TestComplete Trial Version","moderationData":{"__ref":"ModerationData:moderation_data:107363"},"body":"
I tried downloading testcomplete from here http://smartbear.com/product/testcomplete/free-trial/
but I was getting the error which i mentioned it first comment.
I tried downloading it 2 to 3 times from different machines still faing the same issue;
- Your anti-virus could be interfering with the installation process. Try turning it off.
\n\n
- You could have permission problems writing to the TEMP directory. Check that you can create a file in %TEMP%
\n\n
- Some companies set a policy preventing execution from the TEMP directory. In a CMD shell (as Administrator) create your own TEMP directory, set the environment variables, and retry the installation:
\n\n
\n
C:\\> mkdir C:\\TEMP\nC:\\> set TEMP=C:\\TEMP\nC:\\> set TMP=C:\\TEMP\nC:\\> TestCompleteDemo.exe (or whatever the installation package is called)\n
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I tried all 3 steps you mentioned.
Still getting the same issue..As you mentioned in 3rd step I have created new temp folder and set the environment variables.
When I run the exe getting the errors, Attached the screenshot for the same-Error Extracting.png
In the newly created temp folder i can see some files getting extracted.
Attached the screenshot for the same --Extracted Files in Temp.png
Also If i doubleclick on the TestComplete.msi in the temp folder getting the error--Windows Installer Error.png
Please help me to resolve the issue.
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