Forum Discussion
Hi Madhavi,
How much RAM is installed on the problematic machines? If the amount is smaller than 2 Gb, I strongly recommend that you install more memory on the machines. As for the errors you are facing, the "Test Complete Exception 2" screenshot shows the automatic dumper dialog. When the dialog appears for the next time, enable the "I would like to specify my contact info and get on-line support" option and send us the dump. As an alternative, you can zip the dump files located in the "C:\Documents and Settings\IN090472\Local Settings\Application Data\AutomatedQA\TestComplete\7.0\Logs\" folder and send them to us.
Also, here are the steps needed to help us collect additional information on the errors which do not make TestComplete show the dumper dialog:
1. Download a free trial version of AQtime 6, which is our profiling tool, from our web site. The trial can be requested on the following page of our web site:
http://www.automatedqa.com/downloads/aqtime/
2. Install the tool.
3. Start AQtime with the -NotOpenApp command-line argument. For example, you can use the following command line:
"c:\Program Files\Automated QA\AQtime 6\Bin\AQtime.exe" -NotOpenApp
4. Select the 'File | New Project From Module...' main menu item.
5. In the Open File dialog, select TestComplete's executable file and click Open.
6. Take a look at the AQtime toolbar - there is a combo box. Open it and select the "Tracing | Exception Trace Profiler" item.
7. Select the "Options | Options..." main menu command - the Options dialog will appear.
8. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
9. Start TestComplete.
10. Click the Run | Attach to Process... main menu item in AQtime.
11. Select TestComplete's process from the list by double-clicking it and click Run in the dialog that appears after that.
12. Reproduce the problem.
13. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
14. Save the panel's contents to an HTML file and send me the file via our Contact Support form:
http://www.automatedqa.com/support/message/
Thanks in advance.
Related Content
- 8 years agoJackSparrow
- 8 years agokolisko
- 13 years agojitendra_1
- 4 years agokiranka
- 6 months agormrosen6
Recent Discussions
- 3 days agoMW_Didata