Hi Chris,
First of all, I recommend that you upgrade TestComplete to the latest version - 8.60 - as the problem could be fixed in it.
If you cannot upgrade for some reason, or if the problem still occurs with the latest TestComplete version, please follow the steps below to help track down the problem:
1. Download AQtime Standard, which is our free profiling tool, from our web site:
http://downloads.smartbear.com/AQtimeStdx86.exe2. Install the tool.
3. Start AQtime with the -NotOpenApp command-line argument. For example, you can use the following command line:
"C:\Program Files\SmartBear\AQtime 7\Bin\AQtime.exe" -NotOpenApp
4. Select the
File | New Project From Module... main menu item.
5. In the Open File dialog, select the
TestComplete.exe file and click Open.
6. Take a look at the AQtime toolbar - there is a combo box with a list of profilers. Open it and select
Tracing | Exception Trace Profiler.
7. Select the
Options | Options... main menu command - the Options dialog will appear.
8. Select the
Profiling Time | Event View | General category.
9. Under the
Debug Events group, select the
Generate dump on exception check box and specify the
Dump folder.
10. Under the
Exceptions group, set
Depth shown to 100. Close the Options dialog.
11. Click the
Run toolbar button (the green arrow) or press F5 to start the profiling.
AQtime will start TestComplete and trace all exceptions that will occur in the application until it is closed.
12. Reproduce the problem in TestComplete (e.g. run your test until the problem occurs).
13. After the problem occurs, right-click somewhere within the
Event View panel (it is opened by default at the bottom of AQtime's window) and select
Save All....
14. Save the panel's contents to an HTML file.
15.
Open a support ticket and send the Support Team the generated HTML file and the dump files.
Thanks in advance.