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rohita's avatar
rohita
Occasional Contributor
2 years ago

Not able to access the web elements for chrome.

Hi,

Whenever I am trying to highlight the webelements from NameMapping it is not getting highlighted. When I try to add any new element I can only see the outer page, not able to access elements inside it. I get below when I try to add new element

 

Aliases.browser.loginWindow.Window("Chrome_RenderWidgetHostHWND", "Chrome Legacy Window", 1)

 

loginWindow - is of type BrowserWindow and rest other are Page

 

Can someone please help?

5 Replies

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met)","id":"message:218627","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:98657"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"conversation":{"__ref":"Conversation:conversation:218627"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:218627"},"body":"

Hi,

I am trying to install TestComplete.exe on a Windows7 Enterprise machine (v6.1 ServicePack1)

(I can see other posts that have experienced this, but cannot find any resolution)

Points to Note:

1. I have Administrator Privileges.

2. I keep getting the above error telling me TestComplete.exe is already running (but I have checked the task manager and it is not).

3. I have tried uninstalling first and it tells me - Unable to find TestComplete14 installed on this machine

4. I tried installing in Silent Mode to get a log and it output the following (Just added the last few lines)

    11:53:06: All operations are complete.
    11:53:06: Scenario player has finished playing all the scenarios.
    11:53:06: Start
    11:53:06: None of the known products is installed.
    11:53:06: IsUninstall: False
    11:53:06: Checking the installation environment
    11:53:06: TPreconditionsPage: Enter
    11:53:06: TPreconditionsPage: Check actual
    11:53:06: Proceed
    11:53:06: Finalize
    11:53:06: End
    11:53:11: Error message: \"TestComplete.exe is running.\"
    11:53:11: Exit with code: 1

5. The machine is locked down with not much access to the outside world (for security purposes)

6. I am doing the install by Remote Desktop 

Any ideas as to what is going wrong? Should I log a support Issue?

","body@stringLength":"1575","rawBody":"

Hi,

I am trying to install TestComplete.exe on a Windows7 Enterprise machine (v6.1 ServicePack1)

(I can see other posts that have experienced this, but cannot find any resolution)

Points to Note:

1. I have Administrator Privileges.

2. I keep getting the above error telling me TestComplete.exe is already running (but I have checked the task manager and it is not).

3. I have tried uninstalling first and it tells me - Unable to find TestComplete14 installed on this machine

4. I tried installing in Silent Mode to get a log and it output the following (Just added the last few lines)

    11:53:06: All operations are complete.
    11:53:06: Scenario player has finished playing all the scenarios.
    11:53:06: Start
    11:53:06: None of the known products is installed.
    11:53:06: IsUninstall: False
    11:53:06: Checking the installation environment
    11:53:06: TPreconditionsPage: Enter
    11:53:06: TPreconditionsPage: Check actual
    11:53:06: Proceed
    11:53:06: Finalize
    11:53:06: End
    11:53:11: Error message: \"TestComplete.exe is running.\"
    11:53:11: Exit with code: 1

5. The machine is locked down with not much access to the outside world (for security purposes)

6. I am doing the install by Remote Desktop 

Any ideas as to what is going wrong? Should I log a support Issue?

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Even with the installation error, does TestComplete run afterwards?

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Hi Marsha, 

No the Install is halted, it is almost instantaneous. Nothing is installed (it is like the pre-install checks are failing).

(NB. If I try to uninstall after the message it tells me it could not find TestComplete to uninstall it)

It is also worth noting that this machine has no internet access is this a requirement ? (Unfortunately, I cannot add it to try it out)

Thank you for your response.

Kind Regards

Mike

 

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I found this similar post for an issue in test execute that got resolved - I'll take a backup of the registry and see if I have something similar that I can remove.

   Re: TestExecute install fails with Error code -1, seeing previous installation even though not exist

   this worked:

   Our developers want you to remove the following keys before install new version of TE:

   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall{E1430B2E-6973-1440-8233-  724BAC44AAF2}
   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\InstallShield_{E1430B2E-6973-1440-8233-724BAC44AAF2}
   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall{E1430B2E-6973-1450-8233-724BAC44AAF2}
   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\InstallShield_{E1430B2E-6973-1450-8233-724BAC44AAF2}
   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall{E1430B2E-6973-1460-8233-724BAC44AAF2}
   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\InstallShield_{E1430B2E-6973-1460-8233-724BAC44AAF2}
   Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\SmartBear\\TestExecute\\14.0

 

   Afterwards, try installing the latest release of TestExecute and see if the issue still occurs. 

I will update the post after I have tried it out

Thanks

Mike

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-06-16T01:01:51.494-07:00","lastPublishTime":"2021-06-16T01:01:51.494-07:00","metrics":{"__typename":"MessageMetrics","views":1627},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:TestComplete_forum/community:nwkab66374board:testcomplete-questions/message:218627/message:218671","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98MXwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:218691"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:218691":{"__typename":"ModerationData","id":"moderation_data:218691","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:218691":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:98657"},"id":"message:218691","revisionNum":1,"uid":218691,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"parent":{"__ref":"ForumReplyMessage:message:218671"},"conversation":{"__ref":"Conversation:conversation:218627"},"subject":"Re: Installation Error TestComplete.exe is running (Not all pre-installation conditions are met)","moderationData":{"__ref":"ModerationData:moderation_data:218691"},"body":"

Unfortunately that did not work.

I searched the registry and could not find anything similar or SmartBear related,

I checked I could Create a Registry key and value - all okay (I then deleted it okay)

I re-ran the install and got the same error here's the full log:

14:25:26:
14:25:26: Start
14:25:26: Computer: <I removed this from the log output>
14:25:26: Version: 14.74.437
14:25:26: Start
14:25:26: Proceed
14:25:26: Finalize
14:25:26: End
14:25:26: Start
14:25:26: Proceed
14:25:26: Finalize
14:25:26: End
14:25:26:    >>Reading the packed content...
14:25:26: Scenario count: 1
14:25:26: An empty scenario is detected.
14:25:26:    >>Waiting for background tasks to complete.
14:25:26:    >>Finishing...
14:25:26: All operations are complete.
14:25:26: Scenario player has finished playing all the scenarios.
14:25:26: Start
14:25:26: None of the known products is installed.
14:25:26: IsUninstall: False
14:25:26: Checking the installation environment
14:25:26: TPreconditionsPage: Enter
14:25:26: TPreconditionsPage: Check actual
14:25:26: Proceed
14:25:26: Finalize
14:25:26: End
14:25:31: Error message: \"TestComplete.exe is running.\"
14:25:31: Exit with code: 1

 Definately nothing installed. Any other suggestions welcome

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You were correct in your earlier post.  You need an internet connection to install.

\n

https://support.smartbear.com/testcomplete/docs/general-info/system-requirements.html

\n

 

\n

\n

 

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