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We've been receiving an increasing number of 504s and 502s over the last couple of hours and now the 504s are constant. We cannot access any of our APIs. Please advise on an ETA for restoration of service.
- Hi yule63,
To help us investigate the issue, please follow the steps below:
1. Download the Debugging Tools for Windows package and install it.
2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TCDump1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. If your tested application is still running (check this via Task Manager), generate a memory dump for its process as well:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn APPLICATION_PROCESS -Q -pd -c ".dump /m C:\AppDump1.dmp;q"
(change APPLICATION_PROCESS to the actual name of the tested application's process that you can see in Task Manager)
4. Wait for two minutes.
5. Repeat steps 2-4 twice more (but correct the dump file names in the command lines).
6. Send us all of the generated dump files via the Contact Support web form.
Thanks.
