Unable to get a license for the ReadyAPI test module

Hi, I have ReadyAPi Fixed License till 2035. MY VDI machine suddenly got frozen and I have restarted the VDI without properly closing the readyAPI. After that I am unable to retrieve the fixed license from the Server.ReadyAPI throws error message like 'Your license seat is in use on another machine' Unable to get a license for the ReadyAPI test module.

When I tried login to the smartbear account, I could see the license allocated to me. Please support.